Mar 28, 2025
What is the future of community water fluoridation?
The ADA is providing a look at the national landscape of community water fluoridation.
Mar 28, 2025
The ADA is providing a look at the national landscape of community water fluoridation.
Mar 28, 2025
Utah became the first state to place a complete ban on community water fluoridation, after Gov. Spencer Cox signed House Bill 81 into law.
Mar 28, 2025
This ADA News series shares fun facts about U.S. dental schools.
Mar 28, 2025
ADA News is providing a roundup of three happenings in government that you may have missed this week.
Mar 28, 2025
The ADA is emphasizing the need for regulatory alignment with HIPAA in a response to the House Energy and Commerce Committee’s RFI.
Mar 28, 2025
The ADA is providing a look at the national landscape of community water fluoridation.
Mar 27, 2025
The ADA is signing onto a coalition letter requesting Congress to support dental and oral health-related programs in Fiscal Year 2026.
Mar 25, 2025
The ADA has mobilized a coalition to advocate for the preservation and strengthening of CMS' chief dental officer position.
Mar 24, 2025
Eligibility and benefit verification spending increased by 15% to $2.1 billion in 2023.
Mar 21, 2025
ADA News is providing a roundup of three happenings in government that you may have missed this week.
Mar 21, 2025
The potential consequences of eliminating the adult Medicaid dental benefit are highlighted in an HPI research brief.
Mar 20, 2025
In this digital age, most dentists have received online reviews, but they may not know how best to respond to them or even if they should.
Mar 19, 2025
The ADA is supporting a bill dedicated to preventing suicide and reducing occupational burnout and stress for health care professionals.
Mar 18, 2025
The Resident Education Deferred Interest Act was reintroduced in both the U.S. Senate and House of Representatives.
Mar 17, 2025
The symposium will show how dental professionals can become leaders in the battle against chronic disease.
Mar 14, 2025
The ADA is decentralizing its long-standing leadership development program based in Chicago through the launch of The Leadership Institutes.
Mar 14, 2025
The ADA is signing onto a letter urging congressional leaders to protect and preserve the Medicaid program.
Mar 14, 2025
ADA News is providing a roundup of three happenings in government that you may have missed this week.
Mar 14, 2025
ADA News is providing a roundup of three happenings in government that you may have missed this week.
Mar 12, 2025
Elizabeth “Betsy” Shapiro, D.D.S., J.D., was named ADA interim executive director.
Over the past two years of practice disruption due to the pandemic, dentists have become attuned to navigating new challenges and balancing complex risks. However, there are some issues that blindside even the most seasoned practice owners. Imagine coming in ready to start the day, booting up your computer to check the schedule and then … nothing. There’s just a blank screen, or worse yet, a message stating that your system has been locked and a demand for a payment to gain access. When a ransomware attack hits, your practice comes to a screeching halt. A compromised system can mean no access to schedules, billing or patient records.
Cybercriminals have been leveraging practice disruptions to launch ransomware attacks in skyrocketing numbers. Dentists must proactively protect their practice systems, be prepared for the eventuality of receiving a demand and follow sound steps to recover from an attack.
In just one case handled by The Dentists Insurance Company, the total costs to conduct a forensic IT investigation, get systems back online and cover lost business neared $100,000. When the dentist could not access his files, it soon became clear that the system had been hacked and the practice was a victim of ransomware. As patient data was stored in the cloud, the dentist didn’t believe that there had been a data breach but was still paralyzed from doing business because his systems and files were locked.
By the time a forensic IT firm was engaged to regain access to the system, get it back up and running again and unlock the data, the dentist had already paid a $25,000 ransom demand. The insurance claim reflected more than $70,000 in costs due to the amount of time the practice operations were down plus the expertise needed to investigate and reconcile the records and data.
In cases like this, recovering data and reimbursement for the associated financial loss is crucial to practice sustainability. But the investigation into how the system was accessed can be priceless in helping to support and train the practice team in mitigating future crises. In today’s high-risk climate, everyone on the team should understand the potential implications of clicking on an attachment from an untrusted source or opening a malicious email.
Prevention
The dedicated analysts who answer The Dentists Insurance Company’s Risk Management Advice Line field calls from association members across the 15 states TDIC serves, helping them to navigate practice challenges — everything from patient care to documentation to employment to property. These experts have also developed tools that TDIC policyholders can access at any time by logging into their accounts online through the company’s newly enhanced website.
Resources to support cyber incident prevention include:
These tools, in addition to guidance from your IT professional, can help you train your staff on recognizing and mitigating cyber risks.
Protection
A proactive approach also means having the right type and amount of insurance coverage in place. To keep pace with today’s evolving risks, owners — regardless of practice size — need insurance that goes beyond data breach. Look for a policy that is built to help you respond to and recover from a broad range of cyber incidents.
TDIC Business Owner’s policyholders can apply to add Cyber Suite Liability coverage at any time. If you don’t yet have cyber insurance or are unsure about your coverage, request a free policy review to compare your options and determine the solution that best fits your practice needs. Don’t wait until a ransomware attack to realize what your policy does or doesn’t cover.
Response
With ransomware attacks on the rise, even well-prepared and well-protected practices will still be targeted. If you do experience an incident, it can be difficult to maintain the presence of mind to respond in a way that mitigates further risk.
While every incident is different, these six steps are sound guidance to support you:
Following a response plan and sharing accurate information with your insurer are both crucial to your recovery and initiating the claim process. Know that you’re not alone when faced with a cyberattack or ransomware demand. TDIC recognizes the stress and disruption that is created when these cyber events occur and has created resources to assist with implementing a proactive approach for your practice. Stay informed of cybercrime trends and reach out to the experts at your professional insurance company for guidance on setting up prevention plans to lessen the risks of future incidents.